Keep the Faith

"Life is not measured by the number of breaths we take, but by the moments that take our breath away."

 

Michael Frank Jervis Jr
A+, PSE, MCSE (4.0 & 2K), CLP, DCSE, Server+, STS (SF5 & NBU6), EMC SE, WCE-WS, SUN SE

7300 Buffham Rd Seville, OH 44273 Home: 330-948-7747 Mobile: 330-321-3353 E-mail: mjervis@blackmoorian.com

Certifications

Sun Sales Software Entry SE     Oct 2008
CompTIA Server+ SME (Subject Matter Expert)     Sept 2008
Symantec Technical Specialist (Symantec Endpoint Protection 11)     April 2008
Citrix Presentation Server 4.5 Accreditation     Feb 2008
Websense Certified Engineer - Web Security     Feb 2008
Citrix WANScaler Technical Authorization     Dec 2007
EMC 2007 SE Accreditation     Dec 2007
Websense Sales Professional - Web Security     Dec 2007
Websense Technical Professional - Web Security     Dec 2007
Symantec Technical Specialist (Storage Foundation 5.0)     Oct 2007
Symantec Technical Specialist (Veritas Netbackup 6 for Unix)     Oct 2007
Server+ Certification     May 2003
DCSE (Dell Certified Systems Expert)     May 2003
MCSE 2000 (Microsoft Certified Systems Engineer)     Jan 2002
CLP (Certified Lotus Professional - Application Development R5)     July 2001
Dell Certified for PowerEdge Servers     Dec 2000
MCSE 4.0 (Microsoft Certified Systems Engineer)     Dec 2000
MCP+I 4.0 (Microsoft Certified Professional + Internet)     Dec 2000
IBM PSE (Professional Server Expert)     Dec 2000
A+ Certification (Windows/DOS Environments Specialty)     Feb 1997
 

Education

University of Advancing Technology   Graduated February 2006
      Associates of Multimedia in Computer Game Design        Summa Cum Laude
Almeda University   Graduated July 2005
      Bachelor of Science in Information Technology        Distinction
McKim Technical Institute   Graduated September 1994
      Diploma in Electronics Technology        Highest Honors
University of Akron   Transferred to Another Institution
      Major: Computer Science    
      Minor: Mathematics and Japanese    
Oklahoma State University Technical Branch   Early Entry
      Attended during summer of 1988        GPA (4.0/4.0)

Military Experience

06/90 - 04/91 US Air Force (United States Air Force Academy) USAFA, CO Cadet
08/89 - 05/90 Army ROTC (Wentworth Military Academy) Lexington, MO Cadet

Technical Training

  • Internetworking with TCP/IP
  • Core Technologies 4.0
  • Enterprise Technologies 4.0
  • IBM TechConnect
  • TNG Basics/Advanced
  • Lotus Notes Application Development 2
  • Customer Service Skills
  • Management Workshop
  • Windows 2000 Overview
  • Windows 2000 Server
  • Windows 2000 Troubleshooting
  • Web Development using dHTML
  • Active Server Pages
  • Dell DCSE Training
  • Compaq Server Overview
  • Server+ Training
  • Windows Clustering
  • Windows Scripting
  • Linux+ Training
  • Object Oriented Programming
  • IBM WebSphere Portal
  • Checkpoint Security
  • Lotus Notes Application Development 2
  • Websense - Web Security 101 (Sales)
  • Websense - Web Security 101 (Technical)
  • Websense - Web Security 201 (Technical)
  • EMC 2007 SE Accreditation (Technical)
  • Websense Certified Engineer - Web Security
  • Sun Solaris Administration I & II
  • CompTIA Job Task Analysis
  • Sun Ray Training

Professional Experience

02/86 - Present Blackmoorian Enterprises Medina, OH Computer Consultant
  • Domino Development, Network Engineering, Security Analysis and Systems Administration for OOI Solutions (Ohio Online, Inc) (OOI)
  • Network Administration & Client/Server Support for Best Western Inn & Suites
  • Lotus Notes Domino Administration, Migration, & Development for Victoria Insurance through Robert Half. Notes Migration of Titan Holdings (Victoria Financial & Titan Auto) into Nationwide Insurance
  • Lotus Notes Domino Administration/Development & Systems Admin for State Industrial Products
  • Server Builds, Lotus Notes Administration & Development, Intelliwatch Integration and Conversion for J.P. Morgan Chase through Princeton Information
  • System Conversion of Charter One banks for HP/Citizens Bank through The Computer Merchant
  • Network Design & Integration, Lotus Notes Dev, and Desktop Support for Shields Mobility
  • Desktop and Network support for Elite Transportation Services
  • Beta Tester of Immortals Online for Honor Games International
  • Beta Tester of Lord of the Rings Online: Shadows of Angmar for Turbine
  • Beta Tester of Dungeons & Dragons Online: Stormreach for Turbine
  • Beta Tester of Wish for Mutable Realms
  • Beta Tester of World of WarCraft for Blizzard Entertainment
  • Beta Tester of Horizons for Atari & Artifact Entertainment
  • Beta Tester of RolePlayingMaster for Luke Jones
  • Client/Server Support, Y2K Preparation and Asset Management for University Hospital
  • Y2K Preparation and Asset Management for Case Western University
  • Desktop and Hardware Support at Cleveland Clinic
  • Client/Server and Hardware Support for RCS Corporation
  • Asset management using NetCensus at Rockwell through XLConnect (The Future Now) (XLC)
  • LAN Support Representative at Allen-Bradley through XLC
  • Network Administrator at Lubrizol in a Banyan Vines environment through XLC
  • Computer Support Specialist for Turner Construction through XLC - Win 95 / Banyan Vines integration
  • Asset management using Norton Administrator at Eaton through XLC
  • Computer Tech at remote sites for National City Bank through XLC
  • Computer Support Specialist at Nordson through XLC
  • International Computer Support Specialist for ICI Paints - The Glidden Company through XLC as well as Tier-1 & 2 Lotus Notes Support
  • Lotus Notes Specialist and Developer at Progressive Insurance through XLC
  • Computer Support Specialist for Advanced Elastomer Systems through XLC
  • Asset management using MS Access for Entex at Furon-Dekoron in Aurora through Aerotek
  • Asset management using NetCensus for The Future Now at LTV Steel and Rockwell Software (Allen-Bradley) through Aerotek
  • Laptop Technician for Ernst & Young LLP through Alternative Resources Corporation (ARC)
  • Site Technician for Lotus Notes mobile training sites for Ernst & Young LLP through ARC
  • Workstation migration at the new Allen-Bradley site for The Future Now through ARC
  • Server Build Technician for S. & R. Systems through Technical Aid Corporation
  • Computer Technician, Consultant, and Support Specialist
  • Network & Security Consultation and Auditing
  • Computer Instructor and Professional Tutor
  • Repair and troubleshoot electronic equipment
09/97 - 06/2004 Progressive Insurance Mayfield Village, OH Client/Server Operations Analyst IV
  • 3rd shift hardware and NOS Tier-2 & Tier-3 support for over 2500 Servers nationwide.
  • Configured OS/2, NetWare 4, Windows NT 4.0 & 2000/2003 servers (HP/Compaq, IBM, & Dell).
  • Supported 2 Data Centers both comprising hundreds of servers each.
  • Automated Scripting (VB Script, DOS Batch, Resource Kit, Windows Scripting)
  • Support and consultation in Disaster Recovery exercises.
  • Setup and configured Lotus Domino, SQL, IIS, Windows Clustering, Terminal & Print Servers.
  • Tier-2 3rd shift support for Lotus Notes Domino Servers
  • Tracked support calls, work and change requests through Lotus Notes and Service Center/Remedy
  • Training and mentoring of new team members and Data Center Technicians
  • Technical Writing & Process Creation - Created procedure and process documentation as well as preparing for ISO 9000 certification.
  • Lotus Notes Application Development - Developed asset tracking databases, ID and product request databases, server retirement and procurement process and databases.
  • Lotus Notes Database Development - Developed and supported documentation, tracking, and support databases for several IT teams.
  • Web Development - Developed & supported team intranet sites. (HTML, XML, ASP & JavaScript)
  • Network and software support in a mixed Windows, UNIX, NetWare, and OS/2 environment.
  • Customer service & desktop support to the Cleveland Call Centers.
  • Daily reports to management and team leads concerning issues that arose during shifts.
09/94 - 05/95 Diebold Inc. Seville, OH Electronics Technician and
PROM Programmer
     (Temporary through Kelly Services in Medina, OH)
  • Repair and Troubleshoot PC Boards at the component level.
  • Control test equipment to test integrity and operability of PC Boards.
  • Program KDM with assembly coding to test boards in ATM.
  • Operate Computer to download information and burn the information onto PROM's.

Activities and Hobbies

Gaming; Assistant Pack Leader, Assistant Den Leader, Pack Webmaster, Church Choir; Lecturer; Eucharistic Minister; Dagohir (Medieval Re-enactment); Fencing; Acting; Dancing; Music; Languages (Japanese, Gaelic, Latin, Spanish); Reading; Computer Programming/ Development; Electronics; World of WarCraft, Lord of the Rings Online, Pirate of the Caribbean Online, Adventure.